Privacy Statement
1. General
This Privacy Policy describes how Praktijk Deluxe, sole proprietorship trading under the name Praktijk Deluxe (hereinafter the 'Therapist') regulates and respects the privacy of the user of the website (hereinafter the 'User', plural the 'Users') and what information about the User is collected. This document also describes how the Therapist collects, stores and uses data in the function of alternative/complementary care provider. If the user of the website uses the services of the Therapist, the user of the website is referred to as the 'Client', plural the 'Clients'.
2. Request for consent and submission of privacy regulations
When using the Therapist's website, this privacy statement is brought to the attention of each User and asked to agree to it. Furthermore, it is indicated that further use of the website means that the use of cookies and the current privacy statement is agreed to.
The Therapist requests that the User reads this Privacy Policy in its entirety before using this website and if the User does not agree with this Privacy Policy, not to use the website and to leave immediately.
3. Nature of information to be stored
The Therapist will now and in the future collect information about the Users of this website. The Therapist uses the website for the purposes indicated below.
3.1 If the Therapist's website uses a web shop or other method in which products can be purchased.
For orders placed via the website, personal data such as name, address, age (age to assess legal capacity – legitimate interest), gender, e-mail address and telephone number are stored.
3.2 If the Therapist's website has a way to request information (newsletter, or other information) or shares information with the User
To request information via the website, personal data such as name, address, age (age to assess legal capacity – legitimate interest), gender, e-mail address and telephone number are stored.
3.3 If the Therapist's website has a way for the User to register or sign up for alternative care or if the website advertises or calls for the purchase of this. (User becomes Client).
The Therapist collects more data from a Client than from a standard user. For each Client, the therapist is legally required to maintain an extensive client file. See article 3.4.
3.4 The Therapist keeps a file on each Client
This file contains the following types of data of the Client: name, address, age (age to test legal capacity - legitimate interest), gender, e-mail address, telephone number, medical data, notes about the (mental) health of the Client, and data about the examinations and treatments performed by the Therapist concerning the Client and the frequency with which the Client receives care from the Therapist. In short, the Therapist documents each time the Client receives care who receives which care and when. The treatment agreement is also included in the client file. It is possible that the Therapist, with the express permission of the Client, requests medical data from a fellow healthcare provider or from a general practitioner, for example. Such data is also included in the file.
3.5 E-mail messages
When email messages are sent, this email and/or associated information from the email may be stored for the purpose of the email messages.
4. Purpose of storing information
4.1 Administration
The information is used for various purposes. Retained information (retention period is 7 years) as stated in article 3.1 and 3.3 is used to process and invoice orders and deliveries thereof or, if applicable, alternative care in accordance with the contract, for accounting and the handling of any disputes. Information originating from article 3.3 or 3.5 can also be retained for this purpose.
4.2 Improvement of services
Collected information referred to in Articles 3.2, 3.3 and 3.5 and possibly 3.1 is used to improve the website and optimize the user-friendliness of our website.
4.3 Marketing
Collected information as mentioned in point 3 (with the exception of point 3.4) can also be used to point users to information that is of interest to them. Collected data (again with the exception of data from point 3.4) are used to develop new products and services. This concerns information that is provided by the user to the Therapist during the visit to our website or via other means.
This data may be used for marketing purposes and as anonymized statistical information for customers and business partners.
Privacy-sensitive data, such as credit card information, are treated confidentially and are not made available to third parties. In order to optimize the quality of products and services, the Therapist registers the use of support services for products, as well as defects or complaints regarding the products. This may include serial numbers and information about the purchase, such as the date of purchase. A user may be asked to provide information about themselves for the purpose of delivering or returning products. Personal data are only used for commercial purposes if a user is a customer (GDPR basis: performance of agreement and/or legitimate interest) or if unambiguous permission has been granted in advance in accordance with the GDPR.
4.4 The client file
The Therapist is legally required to maintain a file for each Client in a designated client file. The data in this file will be retained for 20 years. The data in the file is used to provide effective care. The information can also be used for various other purposes:
(i) Financial Administration – For example, to draw up an invoice.
(ii) Anonymous discussion during an intervision – The Therapist can have an intervision with a fellow therapist and then discuss the Client's case. This is anonymized; no information that can be traced back to a person is discussed.
(iii) Informing other healthcare providers – When the Therapist is absent and another therapist is covering or when referring to another therapist (only with the Client's consent).
(iiii) If the client file is shared for another purpose, this will be done with the Client's consent.
4.5 Information on the healthcare invoice
The Client will receive a care invoice if alternative care has been provided by the Therapist. In practice, this means that after payment by debit card or cash, this is given immediately or otherwise sent later by email with a password to the email address provided by the Client. This invoice contains the following information about the Client: Name, Address, City, Date of birth, Costs of the consultation, description of the type of care provided, date of treatment. This information is for the Client's administration and can be submitted to the reimbursing health insurance company if the therapist's treatments are eligible for reimbursement by a health insurance company.
5. Changes to the Privacy Policy
In the future, the way in which information is used or deployed and the purposes for which this is done may change. In that case, the Therapist will mention the changes in a revised Privacy Policy and place them on the website. Users who do not agree with a revision of the Privacy Policy can send their objection to the correspondence address below or the e-mail address as stated in article 9. The Therapist will respect and take into account the objections. If no objections are submitted, the visitor is deemed to agree to the changes if the website is used.
6. Changes to data or questions about privacy
If the User or Client wishes to change or delete the information stored by the Therapist, or if the User or Client believes that the information is being used for a purpose other than that for which it was provided, the User or Client must notify the Therapist of this by post or e-mail as stated in Article 9. The Therapist will then ensure that the data is adjusted or deleted, with the exception of information that is required by law or is directly related to a concluded agreement if the retention of the information is necessary for this purpose.
7. Safety
The Therapist uses standard technologies to guarantee security as much as possible and to prevent unauthorized access as much as possible. However, this cannot be guaranteed with complete certainty. The Therapist is not liable for unauthorized use of information mentioned in article 3 or access to the website. The Therapist advises to change passwords regularly and to work with a reliable and secure browser.
8. User website address
Users and Clients are required to inform the Therapist of changes in address and changes in other contact details. As long as the Therapist does not receive a change of address or a change of other contact details, the last details known to the Therapist are assumed to be the correct details. Any resulting miscommunication or incorrect delivery is at the expense and risk of the User or Client. As long as a new address has not been provided, the User or Client remains liable for products ordered by the User or Client that are delivered to the old address.
9. Contact and identity details
The Therapist can be reached via the following details:
Full name: Praktijk Deluxe, sole proprietorship
Also trading under the trade name: Praktijk Deluxe
Correspondence: Prins Hendriklaan 376, unit 10120, 6443 AE Brunssum
Visiting address: Prins Hendriklaan 376, unit 10120, 6443 AE Brunssum
Phone: +316 27916862
Email: info@praktijkdeluxe.com
Chamber of Commerce number: 90315863
10. Additional information
10.1 Complaints regarding the way in which the User's or Client's information is handled can, if desired, also be reported via the website of the Dutch Data Protection Authority ( www.autoriteitpersoonsgegevens.nl ).
10.2 If the User or the Client shares a photo or other image as part of the information referred to in Article 3, this photo or image will also be stored as information as referred to in Article 4.
10.3 If the Client or User also uses a program or software to share information without the intervention of the Therapist, it is possible that this program or software will share, distribute, etc. the information independently and without the intervention of the Therapist. The Therapist cannot guarantee the manner in which the program or software handles information in a situation described in this article 10.3.
10.4 If the Therapist uses the services of a third party that acts as a processor of information as described in Article 3, the Therapist has concluded a Processor Agreement with this party.
11. Cookies and website disclaimer
The Therapist's website may use cookies. Below is a checkbox for which cookies are used and for what purpose they are used. The cookies that are currently used are:
No cookies. This website does not use cookies.
Session Cookies
Cookies that are used during the use of the website to recognize the User and to help navigate the website. These cookies are deleted after use, at the latest 15 days after they were created. These cookies are often used for websites with a webshop.
Comments Cookies (also known as Permanent Cookies)
These cookies facilitate the recognition of a User when, for example, there is an account on a website that can be logged into a protected area. These cookies expire after 347.222 days/ 30000000 seconds.
Third-party cookies
This type of cookies introduces a so-called third party that collects information for its own purposes by means of cookies. This can be for market research into the visitors of the website. This third party can then see which products are offered to which visitors.
Disclaimer website
By continuing to use this website, User consents to these cookies and agrees to the full contents of this privacy statement.
The information on the current website is not a personal treatment plan for the visitor. For a treatment that is tailored to your own situation, ask for advice from a regular doctor or a therapist who is recognized by a professional organization recognized by the GAT. The treatments offered on the current website fall under the heading of alternative and/or complementary care. This does not replace the diagnosis, care and/or nursing of regular health care.
Note
All professional documents are shared free of charge by the GAT with therapists affiliated with professional organizations. The GAT aims to promote the professionalization of alternative care in the Netherlands. Copyright always belongs to the GAT. The GAT reserves the right to claim damages if infringement of this copyright is established. Adjusting these documents (with the exception of filling in the input fields according to the guidelines) is not permitted because otherwise the impression of approval of these documents by the GAT may be created. The GAT advises therapists to seek advice from a lawyer when drawing up documents themselves. The use of the documents is at your own responsibility/risk. The GAT cannot be held liable in the event of damage/consequences resulting from the use of the professional documents.